Let’s guess how your day started:
The printer jammed.
A team member couldn’t access the shared drive.
Slack was down (again).
And before you could finish your coffee, someone asked you about onboarding “that new platform” they signed up for last week.
You’re not the IT person. You’re the COO.
But if you’re honest, it’s starting to feel like you’re running a fire station. And the fires are multiplying.
The Cost of Constant Firefighting
Every unscheduled tech issue is more than just a speed bump. It’s a distraction from what really matters: strategy, people, operations, momentum.
When tech is unreliable, everything starts to feel brittle.
You’re making decisions reactively, not proactively.
You’re managing fixes, not building systems.
And the worst part? You know it’s not sustainable—but who has the time to fix the whole thing?
You’re Not Alone
We’ve seen it play out in startups, nonprofits, fast-growing firms, and even family-run businesses.
What started out as scrappy and resourceful slowly becomes… chaotic.
You outgrow the shared logins.
You forget who set up the router in 2019.
Your people keep building workarounds instead of workflows.
And slowly, the tech becomes the bottleneck.
There’s a Better Way
The truth is, great operations leadership isn’t about knowing all the answers—it’s about building the right systems and trusting the right people to own them.
When your tech setup actually supports your growth, you don’t need to jump into every fire. Because they don’t start in the first place.
Imagine this instead:
Your team logs in Monday and everything just works.
New hires are onboarded in one click.
You have a tech roadmap that makes sense—not a folder full of dusty fixes.
Start Here
If you’re tired of chasing down problems instead of driving progress, it might be time to step out of fire-fighting mode.
Your role is bigger than troubleshooting.
Your team needs a system that works.
You deserve calm.
Start here: Audit the last three tech problems you solved. Were they avoidable? That’s your clue.
