Most business owners don’t need another tool. They need a way to diagnose what’s actually going on . Here are five questions we use internally when evaluating an SMB’s IT environment. You don’t need technical knowledge to answer them—but your answers will tell you a lot. 1. If Something Breaks, Do You Know Who Owns the Outcome? This is different from “who do we call.” Ownership means: someone is accountable someone understands the system someone decides what happens next If r